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Lakeshore Psychology & Wellness Centre is committed

to providing in-person services to healthy children, teens, and adults,

as well as video-based services.

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COVID-19 Policy

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In order to continue to offer in-person services, everyone entering the clinic must be healthy. This includes clients and anyone accompanying clients, as well as therapists and staff.

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SANITIZATION

When you enter the clinic, please sanitize your hands using the hand sanitizer provided.

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Although no measures can reduce the chances of transmission to zero, we do our best to provide the safest environment possible:

  • Each area is equipped with sanitization supplies.

  • We ask our therapists to clean table surfaces, pens, pencils, markers and other supplies in between sessions.

  • We clean the waiting room and kitchen surfaces at least once a day, and several times daily during outbreaks.

  • Our waiting room and clinical spaces are aerated naturally or equipped with a surgical-grade air purifier.

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MASK WEARING

During periods where the rate of transmission and risk of illness from COVID-19 is elevated, we will require all staff, clients, and others to wear a surgical mask covering their nose, mouth and chin, in order to enter the clinic. Notice of when mask wearing is required will be provided by email, as well as on signage on or near the clinic’s door.

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Current Status: Mask required in waiting room and common areas of clinic starting on November 1, 2022. Your therapist may also require that you keep your mask on during your session. If you do not have a mask, one will be provided. 

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While we understand that some persons may present physical or psychological concerns that prevent mask wearing, we will not permit persons to enter the clinic without a mask during periods of heightened transmission, regardless of the reason. We will always do our best to provide services over video.

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WHEN TO HAVE A VIDEO SESSION FROM HOME

Please stay home and have your session by video if any of the following apply to your situation:

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If you don’t feel well or if you have any of the following symptoms, even if mild:

  • sore throat

  • runny nose

  • sneezing

  • new or worsening cough

  • shortness of breath or difficulty breathing

  • temperature equal to or more than 38°C

  • feeling feverish

  • chills

  • fatigue or weakness

  • muscle or body aches

  • new loss of smell or taste

  • headache

  • abdominal pain, diarrhea and vomiting

  • feeling very unwell

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  • What to do: Immediately isolate at home and away from others. Have your session by video. Do not come to the clinic until you are feeling better and have had TWO negative COVID tests on two consecutive days, at least 5 days from the onset of symptoms.

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If you test positive for COVID, even if you don’t have any symptoms: Remember that you may be infected but never have symptoms (asymptomatic), or you may be infected now but only develop symptoms later (pre-symptomatic). False positive test results are extremely rare!

  • What to do: Have your session by video. Do not come to the clinic until you have had TWO negative COVID tests on two consecutive days, at least 5 days from the onset of symptoms.

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If anyone in your household is presenting symptoms of COVID, even if they have not tested positive for COVID:

  • What to do: Have your session by video. Do not come to the clinic until the household member has had TWO negative COVID tests on two consecutive days, at least 5 days from symptom onset.

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If anyone with whom you have had close contact but don’t live with is presenting symptoms of COVID, even if they have not tested positive for COVID:

  • What to do: Have your session by video. Do not come to the clinic until at least 5 days later, and only after you have had TWO negative COVID tests on two consecutive days.

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If any of these apply to your therapist, they too will be required to stay home, and your session will either be changed to videotherapy or canceled.

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TRANSMISSION TRACKING

Please let us know immediately if you learn that you have come to the clinic when you may have been exposed to or infected with COVID. This will allow us to contact others who may have been exposed on the same day.

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Let’s work together to stay healthy and safe!

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