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Lakeshore Psychology & Wellness Centre

is committed to providing safe in-person services

and video-based services

COVID-19 Policy


When you enter the clinic, please sanitize your hands using the hand sanitizer provided.

Although no measures can reduce the chances of transmission to zero, we do our best to provide the safest environment possible:

  • Each area is equipped with sanitization supplies.

  • We ask our therapists to clean table surfaces, pens, pencils, markers and other supplies in between sessions.

  • We clean the waiting room and kitchen surfaces at least once a day, and several times daily during outbreaks.

  • Our waiting room and clinical spaces are aerated naturally or equipped with a surgical-grade air purifier.


During periods where the rate of transmission and risk of illness from COVID-19 is elevated, we will require staff, clients, and others to wear a surgical mask covering their nose, mouth and chin, in order to enter the clinic. Notice of when mask wearing is required will be provided on or near the clinic’s door. A mask will be provided if needed.

Masks will be required to enter the clinic and in the waiting room as of November 15, 2023. One will be provided if needed. 

Mask wearing during your session is left to the discretion of your therapist.  

While we understand that some persons may present physical or psychological concerns that prevent mask wearing, we will not permit persons to enter the clinic without a mask during periods of heightened transmission, regardless of the reason. We will always do our best to provide services over video.


Please stay home and have your session by video if any of the following apply to your situation:

If you don’t feel well or if you have any of the following symptoms, even if mild:

  • sore throat that isn't improved by an anti-histamine

  • runny nose that isn't improved by an anti-histamine

  • sneezing that isn't improved by an anti-histamine

  • new or worsening cough

  • shortness of breath or difficulty breathing

  • temperature equal to or more than 38°C

  • feeling feverish

  • chills

  • fatigue or weakness

  • muscle or body aches

  • new loss of smell or taste

  • headache

  • abdominal pain, diarrhea and vomiting

  • feeling very unwell

  • What to do: Have your session by video. Do not come to the clinic until you are feeling better.

If you test positive for COVID, even if you don’t have any symptoms: Remember that you may be infected but never have symptoms (asymptomatic), or you may be infected now but only develop symptoms later (pre-symptomatic). False positive test results are extremely rare!

  • What to do: Have your session by video. Do not come to the clinic until you have had 2 negative COVID tests on 2 consecutive days, at least 5 days from the onset of symptoms.

If anyone in your household or with whom you have been in close contact is presenting symptoms of COVID, even if they have not tested positive for COVID:

  • What to do: Have your session by video. Discuss the situation with your therapist.

​If any of these apply to your therapist, they too will be asked to stay home, and your session will either be changed to videotherapy or canceled.

​Let’s work together to stay healthy and safe!

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